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Customer Success Manager – Strategic Account Services (SAS) (Arlington, Virginia, USA)

Customer Success Manager – Strategic Account Services (SAS)

Location: Arlington, Virginia, USA
Employment Type: Full-Time, Permanent Contract
Salary: $90,000 – $120,000 per year, depending on experience.

Amazon’s Strategic Account Services (SAS) team is looking for a motivated Customer Success Manager to partner with minority-, women-, and veteran-owned businesses. In this role, you will drive seller growth, provide strategic insights, and ensure a seamless seller experience on Amazon. This is your opportunity to work with top brands, innovate, and make a direct impact on small businesses in the U.S.

Key Responsibilities

1. Business Growth:

• Analyze data to identify growth opportunities and optimize business performance.
• Develop tailored growth strategies in collaboration with sellers.
• Present compelling recommendations using a consultative approach.

2. Seller Relationship Management:

• Build trusted, long-term relationships with sellers.
• Provide timely and professional support for seller inquiries and operational challenges.
• Advocate for sellers’ needs and share insights with internal teams to improve processes.

3. Process Excellence:

• Collaborate on improving tools and processes for seller services.
• Advocate for new features and enhancements based on seller feedback.
• Communicate project updates clearly to leadership.

Candidate Requirements

Basic Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum 3 years of experience in Customer Success, Account Management, or Consulting.
• Proven ability to exceed sales and performance targets.
• Strong skills in data analysis and reporting (e.g., Excel, pivot tables).
• Ability to manage multiple projects in a fast-paced environment.

Preferred Qualifications:

• Experience in E-Commerce, Retail, or B2B.
• Familiarity with CRM tools (Salesforce) and data visualization platforms (Tableau).
• Strong communication and presentation skills.
• Ability to build business plans and execute strategies effectively.

Benefits

• Competitive Salary: $90,000 – $120,000 annually.
• Health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• 401(k) retirement plan with company match.
• Professional development and training opportunities.
• Inclusive and diverse work environment.

How to Apply

Are you ready to join Amazon’s mission to support small and underrepresented businesses? Apply now by submitting your resume.

Be part of a team that empowers businesses and drives innovation!